A NOTE TO USERS OUTSIDE THE UNITED STATES
If you are a non U.S. user of the Properties, by using the Properties and providing us with data, you acknowledge and agree that your personal information may be processed in the country in which it was collected, including the United States, where laws regarding processing of personal information may be less stringent than the laws in your country. By providing your data, you acknowledge such transfer.
THE TYPES OF INFORMATION WE COLLECT
Olo collects information from you in various ways when you access or use the Properties. We collect personal information from you in the following ways:
(a) Personal Information You Provide to Us
We collect the information you voluntarily provide to us. For example:
- We may collect personal information from you, such as your first and last name, e-mail, telephone number and password when you create an account ("Account").
- If you tell us where you are (e.g., by allowing your mobile device to send us your location or by entering your city, state and/or zip code information), we may use that information to provide you with location-based information, such as the location of Branded Company restaurants near you. If you want to deactivate this feature, you can deactivate GPS on your mobile device.
- Our Services allow you to store preferences such as your location, recent orders and favorite menu items in order to make it more convenient for you to place additional orders in the future.
- When you order menu items from the Branded Company on our Services, we will collect all information necessary to complete the transaction, including your name and payment information. We store this information on our servers, in order to make it easier for you to place orders for the Branded Company’s menu items in the future.
- If you provide us feedback or contact us via email, we will collect your name and email address, as well as any other content included in the email, in order to send you a reply.
- We also collect other types of personal information that you provide to us voluntarily, such as any information requested by Olo if you contact us via email regarding support for the Services.
(b) Personal Information Collected Via Technology
We collect certain information from you automatically when you access and use our Properties as described below:
- Information Collected by our Servers. To make the Properties more useful to you, our servers (which may be hosted by a third party service provider) collect information from you, including the referring/exit pages, your browser type, domain name, date/time stamp for your visit and your Internet Protocol (IP) address (a number that is automatically assigned to your computer or device when you use the Internet). We use this information to analyze trends, administer the Properties, monitor for fraudulent activities and for the efficacy of our fraud management tools, and better tailor our Services to our users’ needs.
- Mobile Services. We may also collect non-personal information from your mobile device if you have downloaded our Application. This information is generally used to help us deliver the most relevant information to you. Examples of information that may be collected and used include your geographic location, how you use the Application(s), and information about the type of device you use. In addition, in the event our Application crashes our your mobile device, we will receive information about your mobile device model software version and device carrier, which allow us to identify and fix bugs and otherwise improve performance of our Application. This information is sent to us as aggregated information and is not traceable to any individual and cannot be used to identify an individual.
(c) Facebook and other Social Networking Services
The Services may allow users to access Facebook and other social networking sites (each, an "SNS") to interact with and share their experiences with the Branded Company’s products and services with their friends. If you are not a registered user of the Services, you can create an Account by clicking on "Sign In" using Facebook or another SNS that we support, and then entering your SNS login credentials. In this case, we may receive information from Facebook or another SNS to make it easier for you to create an Account on the Properties and show our relevant content from your Facebook and SNS friends. Once you register on the Properties and connect with Facebook or another SNS, you will be able to automatically post recent activity back to Facebook or the other SNS. Any information that we collect from your Facebook or other SNS account may depend on the privacy settings you have with that SNS, so please consult the SNS’s privacy and data practices.
(d) Location Information.
If you have enabled location services on your phone and agree to the collection of your location when prompted by the Properties, we will collect your location information when you use the Properties; for example, to locate those restaurants and locations of the Branded Company that are near you or when you "check in" via the Properties. If you do not want this information collected by us, you may decline the collection of your location when prompted, or disable location services on your device.
HOW WE USE YOUR INFORMATION
(a) General Use
In general, we use your personal information to respond to your requests as submitted through the Services, to provide you the Services you request, or to aid us in serving your better. We use your personal information in the following ways:
- facilitate the creation of and secure your Account on our network;
- identify you as a user in our system;
- provide improved administration of our Site, Application and Services;
- provide the Services you request;
- improve the quality of experience when you interact with our Site, Application and Services;
- send you a welcome e-mail to verify ownership of the e-mail address provided when your Account was created;
- send you administrative e-mail notifications, such as security or support and maintenance advisories;
- respond to your inquiries related to employment opportunities or other requests;
- to solicit your feedback; and
- send newsletters, surveys, offers, and other promotional materials related to our Services and for other marketing purposes of the Branded Company.
- share your address and contact information with third-party fulfillment providers, including without limitation, delivery service providers, and the Brand Company or its third-party fulfillment providers may communicate with you (via telephone call, text message, or email) regarding your order.
(b) Creation of Anonymous Data
We may create anonymous information records from personal information by excluding information (such as your name) that make the information personally identifiable to you. We may use this anonymous information to analyze request patterns and usage patterns so that we may enhance our products and services. Olo reserves the right to use and disclose Anonymous Information to third parties in its discretion.
DISCLOSURE OF YOUR PERSONAL DATA.
(a) Branded Company
When you order menu items on the Properties, we will transmit your order to the Branded Company location designated by you, so that the Branded Company can fulfill your order. We may also share your personal information with the Branded Company or their Third Party Providers so that they can directly market their products and services to you.
BECAUSE WE DO NOT CONTROL THE PRIVACY PRACTICES OF THE BRANDED COMPANY, YOU SHOULD READ AND UNDERSTAND ITS PRIVACY POLICIES. NOTICE TO CALIFORNIA RESIDENTS – YOUR CALIFORNIA PRIVACY RIGHTS (AS PROVIDED BY CALIFORNIA CIVIL CODE SECTION 1798.83)
A CALIFORNIA RESIDENT WHO HAS PROVIDED PERSONAL DATA TO A BUSINESS WITH WHOM HE/SHE HAS ESTABLISHED A BUSINESS RELATIONSHIP FOR PERSONAL, FAMILY, OR HOUSEHOLD PURPOSES (A "CALIFORNIA CUSTOMER") MAY REQUEST INFORMATION ABOUT WHETHER THE BUSINESS HAS DISCLOSED PERSONAL INFORMATION TO ANY THIRD PARTIES FOR THE THIRD PARTIES’ DIRECT MARKETING PURPOSES. IN GENERAL, IF THE BUSINESS HAS MADE SUCH A DISCLOSURE OF PERSONAL DATA, UPON RECEIPT OF A REQUEST BY A CALIFORNIA CUSTOMER, THE BUSINESS IS REQUIRED TO PROVIDE A LIST OF ALL THIRD PARTIES TO WHOM PERSONAL DATA WAS DISCLOSED IN THE PRECEDING CALENDAR YEAR, AS WELL AS A LIST OF THE CATEGORIES OF PERSONAL DATA THAT WERE DISCLOSED. CALIFORNIA CUSTOMERS MAY REQUEST FURTHER INFORMATION ABOUT OUR COMPLIANCE WITH THIS LAW BY E-MAILING CACUSTOMER@OLO.COM. PLEASE NOTE THAT WE ARE REQUIRED TO RESPOND TO ONE REQUEST PER CALIFORNIA CUSTOMER EACH YEAR AND WE ARE NOT REQUIRED TO RESPOND TO REQUESTS MADE BY MEANS OTHER THAN THROUGH THIS E-MAIL ADDRESS.
(b) Third Party Service Providers
We may share your personal information with third party service providers to: provide you with the Services that we offer you through our Site; to conduct quality assurance testing; to facilitate the creation of accounts; to process payments; to provide technical support; and/or to provide other services to Olo.
(d) Corporate Restructuring
(e) Social Networking Sites
(f) Other Disclosures
A NOTE ABOUT CHILDREN
We do not intentionally gather personal information about visitors who are under the age of 13. Furthermore, we do not intentionally allow visitors under the age of 18 to register for the Services. If a child under 13 submits personal information to Olo and we learn that the personal information is the information of a child under 13, we will attempt to delete the information as soon as possible. If you believe that we might have any personal information from a child under 13, please contact us at: 26 Broadway, 24th Floor, New York, New York 10004.
LINKS TO OTHER SITES
YOUR CHOICES REGARDING YOUR INFORMATION.
You have several choices regarding use of information on our Services.
If you decide at any time that you no longer wish to accept cookies from our Service for any of the purposes described above, then you can instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. Consult your browser’s technical information. If you do not accept cookies, however, you may not be able to use all portions of the Service or all functionality of the Service. If you have any questions about how to disable or modify cookies, please let us know at the contact information provided below.
(b) De-Linking SNS
If you decide at any time that you no longer wish to have your SNS account (e.g., Facebook or Twitter) linked to your Account, then you may close your account with the Branded Company. Please refer to the privacy settings of the SNS to determine how you may adjust our permissions and manage the interactivity between the Services and your social media account or mobile device.
You can stop all collection of information by the Application by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.
(d) How We Respond to Do Not Track Signals
Some web browsers transmit "do not track" signals to the websites and other online services with which your web browser communications. There is currently no standard that governs what, if anything, websites should do when they receive these signals. We currently do not take action in response to these signals. If and when a standard is established, we may revise our policy on responding to these signals.
New York, NY 10004 USA
Attn: Privacy Officer
Last Updated: November 20, 2015